Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or prompt refund.
Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please let us know your order number from the confirmation email.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
Note that refunds can take up to 2-3 business days to appear on your bank account due to varying processing times of financial organizations. You can always contact us for any refund question at our website.
General Return Process
- Sign in to your account or look up a previous order and select the items you would like to return or exchange.
- Returning items can be sent back in the original packaging with the provided return label.
- We'll track your return items back to us and let you know once they arrive.
- Once back in our warehouse, your returned items will be inspected, processed, and refunded ASAP!
Costs
- Your return fee will be subtracted from your refund for returns made internationally. Refunds for items returned via your preferred form of return will only be handled after they have reached our warehouse; in the event that your things are lost in transit, you will need to file a dispute with the carrier. If you place an order that exceeds the customs threshold, you can be subject to importation and custom tax fees.
Refunds
We will email you to let you know that we have received your returned item after it has been received and processed. Additionally, you will receive notification from us on whether to approve or deny your refund.
Within two to three days, if you are accepted, your refund will be processed and a credit will be automatically applied to your Paypal payment method.
Non-returnable items:
Sale items and product damage/loss caused by the consumer are unfortunately not returnable.
Exchanges
Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.
Policies
Unauthorized returns of goods won't be allowed.
After you receive an item, it must be returned within 30 days. Every item needs to be in its original packaging, undamaged, unworn, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required. Customers are required to utilize a shipping method that offers tracking information when returning or exchanging merchandise.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can’t be canceled once the parcel is shipped out.
Please do not hesitate to get in touch with our customer service staff if you have any questions concerning our return policy or procedures. We will be pleased to offer you assistance and support.
Thank you again for your trust and support in us.
Sincerely,
| Email: | [email protected] |
| Company Name: | AG GERONTECH SOCIAL ENTERPRISE LIMITED |
| Company Address: | 3 Salisbury Road, Tsim Sha Tsui, Kowloon Room 1426, 14th floor, Star Hotel HONG KONG(this is not a returning address) |
| Return Warehouse Address: | please contact our customer team for help |
